FAQs

Question: Does the Luna Skin Care handset come with a battery?

Answer: No, our Luna Skin Care handset doesn't come with a battery. It requires a lot of energy, so it needs to be plugged in at all times while in use.

Question: Do I need to wear eye protection?

Answer: Nope, you don't need to wear eye protection while using our handset. It's designed with a sensor that ensures the light pulses only when the entire window is pressed against your skin. Just avoid looking directly into the light flashes.

Question: Which areas of my body can I use it on?

Answer: You can use our handset on your whole body, including your Brazilian and face (just be careful around your eyes). Avoid using it directly on genitals or nipples.

Question: Can I use it on tattoos?

Answer: We don't recommend using the product over tattoos. While accidental flashes won't do any harm, continuous use may cause tattoos to fade.

Question: How long will it take before I start seeing results?

Answer: Most users notice a reduction in hair after just 3-5 treatments, with complete results after 8-12 weekly sessions. However, individual results may vary.

Question: How often do I need to use it?

Answer: We recommend using your handset once or twice a week for the first 8 weeks, then twice a month for the next 2 months or until satisfied. For maintenance, use it once every 2 to 6 months.

Question: Do I have to shave before using the product?

Answer: Yes, it's recommended to shave the areas you want to target before using the handset.

Question: Which hair removal methods can I use between treatments?

Answer: Between treatments, stick to shaving when necessary. Avoid waxing, plucking, or epilating, as these methods remove the hair root, which is necessary for our handset's light to work effectively.

Question: I have a skin condition.

Answer: If you have a skin condition, it's best to consult with your doctor before using the product. Feel free to reach out to us for assistance as well.

Question: Can I use this product before or after tanning?

Answer: If you've had an intense tanning session recently, wait 2 weeks before using the handset. Also, wait at least 48 hours after using the handset to tan. Avoid having artificial tan on your skin while using the handset.

Question: What is Luna Skin Care IPL? How does the handset work?

Answer: Luna Skin Care IPL stands for intense pulsed light. Our handset emits wavelengths that target hair pigment, turning to heat and destroying hair growth cells, leading to permanent reduction of hair growth over time.

Question: Is Luna Skin Care IPL hair removal safe? Can it cause cancer?

Answer: Luna Skin Care IPL is a safe and well-researched method for long-term hair removal. It will not cause cancer or long-term complications from UV exposure.

Question: Does using the Luna Skin Care handset hurt?

Answer: Nope! Luna Skin Care IPL treatment is generally painless. While those with sensitive skin may experience some discomfort on higher settings, lower intensity levels are usually very gentle.

Question: How long will it take before I see results? Is Luna Skin Care IPL hair removal permanent?

Answer: Most customers notice a reduction in hair growth after 3-4 uses, with complete results after 12 uses. With regular use as directed, Luna Skin Care IPL treatment offers a permanent reduction in hair growth.

Question: How is the Luna Skin Care handset powered? Will it work in my country?

Answer: Our Luna Skin Care handsets are dual voltage and come with the correct plug type for your country, ensuring they work worldwide.

Question: How do I clean my Luna Skin Care handset?

Answer: Disconnect the Luna Skin Care device and wipe it down with a clean, dry cloth and 70% alcohol. Never immerse it in water.

Question: What is the Luna Skin Care IPL lamp made of?

Answer: The flash lamp is a Xenon Quartz Raytube with a glass filter to filter out harmful UV rays.