Shipping

At Luna Skin Care, we want to ensure a smooth and transparent shopping experience for our valued customers. Here's what you need to know about our ordering and shipping process:

Upon placing your order, you'll receive a confirmation email. Once your order is shipped, you'll receive another email with tracking information. You can track your order on our website's tracking page using your order number and email address.

Processing time - Orders are processed within 1-3 days. 

Shipping time - Our shipping times vary based on your location and product availability. Please be aware that if you purchase multiple items, they might be shipped from different warehouses and could arrive separately. On average, you can expect delivery within 7-12 days from the time of purchase, as our products are shipped from our warehouse.

If you haven't received your order within 12 days of purchase, please reach contact us and fill out the form.

Refunds will not be provided for orders delivered elsewhere due to incorrect addresses.

Please note that it's your responsibility to track your order and contact us promptly if there are any issues with delivery. Delays may occasionally occur due to factors beyond our control, such as carrier capacity issues. While we strive to provide accurate shipping estimates, we cannot guarantee compensation or refunds for delays caused by shipping companies.

For damaged orders, please refer to our Return and Refund Policy. If you have any questions or concerns, don't hesitate to reach out to our friendly support team. Your satisfaction is our priority at Luna Skin Care. We want to ensure that our products are accessible to everyone, regardless of economic background. To help reduce costs and make our products more affordable, the delivered item will not include a logo. Our goal is to provide the benefits of our products to as many people as possible, without unnecessary expenses.